Adobe Creative Cloud Cleaner Tool Fix Host File

Use the Creative Cloud Cleaner Tool to solve installation issues

Run the Adobe Creative Cloud Cleaner Tool to fix Creative Cloud or Creative Suite installation issues.

The Creative Cloud Cleaner Tool is used to remove installation records for Creative Cloud or Creative Suite applications that may have become corrupted or may be causing problems with a new installation. You can also use it to remove prerelease software on your system, or if you’re unable to connect to Adobe servers. Matrix trilogy screensaver mac.

Having trouble syncing assets?

If you’re facing issues with syncing your assets, files, and folders, you might have to remove the CoreSync entry from the Cleaner Tool. To know more, see Run the Creative Cloud Cleaner Tool.

  1. I purchased the Creative Cloud Photography plan, but Lightroom is telling me that my trial has expired. I tried uninstalling the app, signing out and back in, and even tried the Adobe Creative Cloud Cleaner Tool, but nothing has worked. I tried to cancel my account and Adobe offered 60 days of free.
  2. I downloaded the Adobe Creative Cloud Cleaner Tool and was told to 'Fix host file'. When i tried to run a cleanup, it said that '0' entries were fixed'. I tried to install my CS6 again, but the problem with the installation still persists.
  3. From the table to repair your host files, and then click. Cleanup Selected. The Cleaner Tool creates a backup of the hosts files (named hostsbkup) in the same directory, which you can revert to if a problem occurs. When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” click.

Run the Creative Cloud Cleaner Tool

Click the option to Fix Host File; Click cleanup selected; Click cleanup now to allow the program to continue; If more than 0 entries were fixed, this probably fixed the issue. You can also manually edit your hosts file if you would prefer, but the process is more technical. Reset the hosts file manually. The Cleaner Tool creates a backup of the hosts files (named hostsbkup) in the same directory, which you can revert to if a problem occurs. When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” press. And restart your computer. To verify that the Creative Cloud Cleaner Tool completed.

To remove an app using the Creative Cloud Cleaner Tool, you need to remove app entry from the tool. Similarly, you need to remove CoreSync entry to resolve sync-related issues.

Caution:

Make sure to quit all Adobe Creative Cloud applications and terminate all CC processes before running the Creative Cloud Cleaner Tool.

Adobe creative cloud cleaner tool fix host file extension

Choose your operating system to access specific instructions.Filter by: All Windows macOS

Use Creative Cloud Cleaner Tool to remove entries for apps or CoreSync | Windows

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. Uninstall Creative Cloud or Creative Suite applications by doing one of the following:
    • Windows 10, 8, 7, or Vista: Choose Start > Control Panel > Programs > Programs and Features.
    • Windows XP: Choose Start > Control Panel and double-click Add or Remove Programs.
  3. Select the application that you want to remove, and click Remove or Uninstall.
  4. Follow the onscreen instructions to complete the uninstallation.
  5. Restart your computer.
  6. Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe. If you see a download or save file prompt, click Save File to download it on your computer.
  7. Right-click the downloaded AdobeCreativeCloudCleanerTool.exe file and choose Run as Administrator.If you can’t locate the downloaded file, see Find your downloaded Adobe app or file.NOTE:If Run as Administrator is not available when you right-click, double-click AdobeCreativeCloudCleanerTool.exe to run the EXE file.
  8. Follow the onscreen instructions in this order:
    1. Choose your language: Type e for English or j for Japanese, and then press Enter.
    2. Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops). Press Enter.
    3. Type the number that corresponds to the option you want to select and then press Enter. For example, type 4 (CC Apps) if you want to uninstall a Creative Cloud app.
    4. Subsequently, to remove an app, select the application that you want to remove by typing the number that corresponds to the app name and then press Enter.
      Similarly, to remove CoreSync, type 1 or 4 and press Enter. Then type the number that corresponds to CoreSync and press Enter.
    5. Confirm that you want to remove the entry: Type y and then press Enter.
    6. (Optional) If you’re unable to connect to Adobe’s servers, repeat these steps to fix your host files. After accepting the End-User License Agreement, type 12 to select the host files option. Confirm that you want to fix the host files: Type y and then press Enter. The Cleaner Tool creates a backup of the hosts files (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.
  9. When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” press Enter and restart your computer.
  10. To verify that the Creative Cloud Cleaner Tool completed successfully, in a text editor such as WordPad, open Adobe Creative Cloud Cleaner Tool.log. The location of this file depends on your version of Windows:
    • Windows 10, 8, 7, or Vista: C:Users[user name]
    • Windows XP: C:Documents and Settings[user name]
  11. Review the log file entries. If any of the entries indicate failure, contact us.
  12. Once you have successfully run the Adobe Creative Cloud Cleaner Tool, install your Creative Cloud or Creative Suite application.For instructions, see the following:
    • Download your Creative Cloud apps (Creative Cloud)
    • Creative Suite 6 installation instructions (CS6)
    • Install Adobe Creative Suite 5 or 5.5 (CS5.5 and CS5)
    • Creative Suite Help (CS4 and earlier)

Use Creative Cloud Cleaner Tool to remove entries for apps or CoreSync | macOS

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. To uninstall Creative Cloud or Creative Suite applications, in the Finder, navigate to Applications > Utilities > Adobe Installers.
  3. Double-click the application’s uninstaller.
  4. Follow the onscreen instructions to complete the uninstallation.
  5. Restart your computer.
  6. Download the Adobe Creative Cloud Cleaner Tool for Mac: click the link to download the file – AdobeCreativeCloudCleanerTool.dmg. If you see a download or save file prompt, click Save File to download it on your computer.
  7. To run the Adobe Creative Cloud Cleaner Tool, double-click the AdobeCreativeCloudCleanerTool.dmg file.
  8. Double-click Adobe Creative Cloud Cleaner Tool and follow the onscreen instructions in this order:
    1. Select your language from the menu in the upper-right corner of the window.
    2. Review the Adobe End-User License Agreement: Click Accept to accept or Quit to decline (if you decline, the script stops).
    3. Select an option from the menu in the upper-right corner of the window. For example, select CC Apps if you want to uninstall a Creative Cloud app.
    4. From the table, select the app you want to clean up, and then click CleanupSelected. (Click Clean All to clean up all installer-related files for the option you chose in step c.)
      Similary, to clean up CoreSync, first ensure that you have selected All in the pop-up menu. Then select CoreSync from the list and click Cleanup Selected.
    5. (Optional) If you’re unable to connect to Adobe’s servers, select Fix Host File from the table to repair your host files, and then click Cleanup Selected. The Cleaner Tool creates a backup of the hosts files (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.
    NOTE:The End-User License Agreement is displayed in English or Japanese, depending on the language setting of the Root user account.
  9. When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” click Quit and restart your computer.
  10. To verify that the Adobe Creative Cloud Cleaner Tool completed successfully, in a text editor such as TextEdit, open /Users/[user name]/Adobe Creative Cloud Cleaner Tool.log.
  11. Review the log file entries. If any of the entries indicate failure, contact us.
  12. Once you have successfully run the Adobe Creative Cloud Cleaner Tool, install your Creative Cloud or Creative Suite application. For instructions, see one of the following documents:
    • Download your Creative Cloud apps (Creative Cloud)
    • Creative Suite 6 installation instructions (CS6)
    • Install Adobe Creative Suite 5 or 5.5 (CS5.5 and CS5)
    • Creative Suite Help (CS4 and earlier)
Adobe

Adobe Creative Cloud Cleaner Tool Fix Host File Recovery

Remove all or selected products (Enterprise users only)

NOTE:

This information is for Enterprise-installation administrators only.

To begin, select the relevant option and your operating system.Filter by: All Remove all (Windows) Remove selected (Windows) Remove all (Mac) Remove selected (Mac)

Run the Adobe Creative Cloud Cleaner Tool in silent mode to list all the products that the tool can remove. It enables you to remove all Creative Cloud or Creative Suite apps installed on the computer, or to remove selected apps by commenting out the lines in an XML file that the tool generates.

Remove all products (Windows)

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. Uninstall Creative Cloud or Creative Suite applications. Follows steps 2 through 5 in the Run the Creative Cloud Cleaner Tool for Windows section.
  3. Run the Adobe Creative Cloud Cleaner Tool by following these steps in order:
    • Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe.
    • Create a directory/folder named AdobeCreativeCloudCleanerTool_Win and then copy the downloaded file in it.
    • Choose Start > Run and type cmd.
    • In the Command Prompt window, change directories to the AdobeCreativeCloudCleanerTool_Win directory that you created.
    • Type AdobeCreativeCloudCleanerTool.exe ‐‐removeAll= CREATIVECLOUDCS6PRODUCTS
    • To remove Flash Player, type AdobeCreativeCloudCleanerTool.exe –removeAll= CREATIVECLOUDCS6PRODUCTS –removeFP=1.
  4. Verify that the Creative Cloud Cleaner Tool completed successfully. Follow steps 11 and 12 in the Run the Creative Cloud Cleaner Tool for Windows section.

Remove selected products (Windows)

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. Uninstall Creative Cloud or Creative Suite applications. Follows steps 2 through 5 in the Run the Creative Cloud Cleaner Tool for Windows section.
  3. Run the Adobe Creative Cloud Cleaner Tool by following these steps in order:
    • Click the following link to download the Adobe Creative Cloud Cleaner Tool for Windows: AdobeCreativeCloudCleanerTool.exe.
    • Create a directory/folder named AdobeCreativeCloudCleanerTool_Win and then copy the downloaded file in it.
    • Choose Start > Run and type cmd.
    • In the Command Prompt window, change directories to the AdobeCreativeCloudCleanerTool_Win directory that you created.
    • Type AdobeCreativeCloudCleanerTool.exe –createCleanup=[absolute path to the folder in which you want to store the XML file].
    Note: Make sure that there is one space after .exe. Do not enter any additional spaces in this command.
    • Choose your language: Press E for English or J for Japanese.
    • Review the Adobe End-User License Agreement: Press Y to accept or N to decline (if you decline, the script quits).
    The XML file that the tool creates contains a list of products installed on the computer. By default, all product entries are commented in the XML file. For example:Note:The XML file lists all CS5 to CS5.5 products in a </CS5> tag.
  4. Uncomment entries for the apps on which you want to run the Adobe Creative Cloud Cleaner Tool. For example, if you want to clean up Adobe SpeedGrade CC and Adobe Contribute CS5.5, edit the XML file as follows:
  5. In elevated mode, run the Adobe Creative Cloud Cleaner Tool with the following argument:

    AdobeCreativeCloudCleanerTool.exe –cleanupXML=[Absolute path to cleanup xml]    .
  6. Verify that the Adobe Creative Cloud Cleaner Tool completed successfully. Follow steps 11 and 12 in the Run the Creative Cloud Cleaner Tool for Windows section.

Remove all products (macOS)

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. Uninstall Creative Cloud or Creative Suite applications. Follows steps 2 through 5 in the Run the Creative Cloud Cleaner Tool for Mac OS section.
  3. Click the following link to download the Adobe Creative Cloud Cleaner Tool for Mac: AdobeCreativeCloudCleanerTool.dmg.
  4. Double-click the AdobeCreativeCloudCleanerTool.dmg file.
  5. In a Terminal window, type the following command:sudo [Path to Adobe Creative Cloud Cleaner Tool.app]/Contents/MacOS/Adobe Creative Cloud Cleaner Tool ‐‐removeAll= CREATIVECLOUDCS6PRODUCTS.
  6. Verify that the Adobe Creative Cloud Cleaner Tool completed successfully. Follow steps 11 and 12 in the Run the Creative Cloud Cleaner Tool for Mac OS section.

Remove selected products (macOS)

Adobe Creative Cloud Cleaner Tool Fix Host File Free

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. Uninstall Creative Cloud or Creative Suite applications. Follows steps 2 through 5 in the Run the Creative Cloud Cleaner Tool for Mac OS section.
  3. Click the following link to download the Adobe Creative Cloud Cleaner Tool for Mac: AdobeCreativeCloudCleanerTool.dmg.
  4. Double-click the AdobeCreativeCloudCleanerTool.dmg file.
  5. In a Terminal window, type the following command:sudo [Path to Adobe Creative Cloud Cleaner Tool.app]/Contents/MacOS/Adobe Creative Cloud Cleaner Tool –createCleanup=[Absolute path to folder to create xml].
  6. Enter the root user password and accept the End-User License Agreement.The XML file that appears contains a list of products installed on the computer. For example:Note:The XML file lists all CS5 to CS5.5 products in a </CS5> tag.
  7. Uncomment entries for the products on which you want to run the Adobe Creative Cloud Cleaner Tool. For example, if you want to clean up Adobe SpeedGrade CC and Adobe Contribute CS5.5, edit the XML file as follows:
  8. In elevated mode, run the Adobe Creative Cloud Cleaner Tool with the following argument:sudo /Contents/MacOS/Adobe Creative Cloud Cleaner Tool –cleanupXML=[Absolute path to cleanup. xml].
  9. Verify that the Creative Cloud Cleaner Tool completed successfully. Follow steps 11 and 12 in the Run the Creative Cloud Cleaner Tool for Mac OS section.

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